Shipping policy

Our Return & Refund Policy

At Loja da Bolinho, we want you to love what you receive. But if something's not quite right, here’s how we handle it:

Damaged, Misprinted, or Defective Items

If your item arrives with a defect, a misprint, or damage, you have 30 days from the date it was received to let us know. We’ll take care of it at no cost to you if the issue was on our end.

Lost Packages

If your order goes missing in transit, claims must be submitted within 30 days of the estimated delivery date. We’ll do our best to make things right.

Noticed a Problem?

If something seems off with your order, let us know right away by submitting a problem report. We're here to help!

Returns & Address Info

Returns are automatically sent to our production partner’s facility (Printful). When a return is received, you’ll get an email.
If the return isn’t claimed within 30 days, it gets donated to charity.
If you’ve used a different return address, you’re responsible for handling any returns that come your way.

Wrong or Incomplete Address

If an address was entered incorrectly and the courier can’t deliver it, the order will be returned to our partner’s facility. You’ll need to cover reshipping once we confirm a correct address with you.

Unclaimed Packages

If a package isn’t picked up or delivered and comes back to us, reshipping costs will be your responsibility.

No Printful Account?

If you haven’t created a Printful account with billing info, any returned orders (due to incorrect address or unclaimed delivery) will be donated to charity. No reshipping or refunds will be possible.

Health & Hygiene Items

Products like face masks can’t be returned due to hygiene reasons and will be disposed of if sent back. No reshipping or refunds for these items.

Change of Heart?

We don’t offer refunds for buyer’s remorse or size exchanges, unless you’re in Brazil. In that case, you may return your product within 7 days of delivery by contacting us with a photo of the item. If it’s been used or damaged, we can’t offer a refund.

If you decide to offer returns or exchanges to your customers, that will be at your own expense, and a new order would need to be placed for the correct size or item.

For Our EU Friends

As per EU regulations, some items can’t be returned—especially anything custom-made or unsealed hygiene products. Printful reserves the right to refuse these returns.